We are an independent charity. Payment is required in advance to contribute to our costs of delivering educational sessions.
You will receive an invoice for a deposit of £75 from our finance team.
Payment of the deposit needs to be received within 14 days of receiving the invoice to secure the booking*. If a deposit is not received after 14 days your bookings will be removed and other schools will be able to book a visit on that day.
Payment of the deposit secures your booking and confirms your agreement to these terms and conditions. The booking is only confirmed once we receive the deposit.
Full payment for the visit needs to be made 7 days before the visit*, in order for us to secure the staffing for your visit.
You will be invoiced for the number of pupils given when you initially booked your visit. If these numbers change let us know before we issue the final balance invoice. There is a minimum group size of 20 students to cover our costs of delivering.
Payments for the deposit and final balance can be paid by cheque (made payable to the ‘National Justice Museum’), BACS (as detailed on the invoice), credit card, debit card or cash. When making payments via BACS you need to reference your school name or the booking reference number.
* If the visit is within 28 days of the booking being made we still need the full balance paying (including deposit) 7 days before the visit. If a booking is made within 2 weeks of the visit full payment must be received within 2 days of making the booking
If you bring fewer pupils on the day of your visit than those you have been charged for we will issue you with a credit note for any over payment. This can be used against the final balance of your next visit within 18 months. If you bring more pupils on the day of your visit than those you have paid for you will be required to pay extra for those pupils on the day.
We are unable to offer refunds because we have staffed the day according to the number of pupils you have told us you would bring.
Cancellations will be charged at the following sliding scale:
Deposits are non-refundable and non-transferable to other dates. If you move your booking to another date you will need to pay another deposit.
Cancellations must be communicated in writing and acknowledged by the National Justice Museum.
The timetable you receive in your confirmation correspondence is subject to change. We reserve the right to make any necessary changes and you will be informed of any such changes.
There may be more than one school visiting on the day you visit. Therefore, if you arrive early or late we will do our best to re-structure your timetable to accommodate your visit but we cannot guarantee this would be possible.
Teachers are to supervise their groups at all times, including walking in the corridors and visits to the toilets or café/shop (if applicable).
We ask that our Code of Conduct is adhered to (enclosed in the resources). We reserve the right to request a group to leave the premises if their behaviour is deemed unacceptable.
You will receive relevant resources for your visit via email once we’ve received the deposit. Please ensure you read and photocopy any relevant sheets for your visit.
Bookings Coordinators: Amanda Roberts & Denise Heritage firstname.lastname@example.org 0115 993 9811
Finance Assistant: email@example.com 0115 952 0555 ext 203