Volunteer Opportunity: Front of House Volunteer

Title: Front of House Volunteer

Accountability: Visitor Attractions Manager, Customer Services Co-ordinator, Senior Curator and Archivist, Curator

Hours: This role will require a flexible time commitment including weekends, school holidays and some evenings. Ideally volunteers should be able to offer at least half a day per fortnight in order to make the experience fulfilling and worthwhile

Location: National Justice Museum, Shire Hall, High Pavement, The Lace Market, Nottingham. NG1 1HN

Purpose of role: Visitor Attraction team is growing to ensure the best possible welcome and engagement is delivered to all audiences.  We are creating a new Front of House Volunteer team who will provide a fantastic welcome, excellent customer service and engage with audiences of all ages and backgrounds in our amazing new redeveloped museum.

Front of House Volunteers will work in a range of positions in the museum: in the galleries managing entrances, monitoring and engaging with exhibition visitors; supporting the Customer Service Co-ordinators; and facilitating engagement activity in the galleries.

Helpful skills/experience: Good interpersonal and communication skills and the ability to provide a friendly welcome.  Confidence and ability to deal with basic enquiries, and an understanding of when to pass more complex enquiries to staff.  An enthusiasm for the Trust and its aims.  Vigilance and an understanding of the need to keep visitors and exhibits safe.  A co-operative approach to working with other volunteers and staff as part of a team Willingness and ability to attend training and meetings.  A commitment to working with all sections of the community and to providing additional support to those visitors who may need it

Training offered: Induction session, information provided on the history of the building, and on the themes of the museum’s galleries and exhibitions, orientation of the museum, health and safety, visitor routes, and basic security measures

Role and responsibilities:

  • Proactively welcome visitors to the museum in a friendly and open way at all times.
  • Be well informed of all facilities, events and exhibitions taking place in at the Museum and to actively promote these to enhance the enjoyment of visitors. Hand out guidance materials and explain our facilities
  • Assist visitors in using the interactive facilities around the museum and answer general enquiries about the building, exhibitions, activities and local history
  • Provide excellent levels of service to all visitors and museum guests at the ticket desk, in galleries, foyer spaces, events and activity spaces and any publicly accessible parts of the museum.
  • Undertake accurate ticket checking at exhibition entrances.

What will I learn?

  • Being part of an exciting new heritage development
  • Volunteering as part of the visitor team
  • Developing new skills and knowledge and/or building on existing experience in heritage, tourism and commerciality
  • Meeting and engaging with a variety of people.


For more information:

email volunteer@nationaljusticemuseum.org.uk