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FAQs
Have a question?
Here are the answers to the questions we’re most often asked.
If you want to know something that isn’t included in our FAQs, you can use our enquiry form.
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Do I need to book in advance?
We recommend booking in advance if you can. If you’re not able to pre-book, we will do our best to accommodate you.
Entrance to the City of Caves is in allocated time slots with a limited capacity, due to the enclosed nature of the site. Please arrive at least five to ten minutes before your booked time slot and our team will direct you into the Caves at the correct time. This allows for a smooth flow of foot traffic. If you do arrive after your booked time slot, our team will do their best to accommodate you at the next available time but access is not guaranteed.
If you arrive without pre-booking, you may be asked to wait for the next available admission time – even though our reception area may seem quiet. If you’re looking to visit both the National Justice Museum and the City of Caves, we recommend visiting the museum first and we can advise on availability for the caves that day.
Schools and groups must book in advance.
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Where is the entrance to the City of Caves?
The City of Caves entrance is on the corner of Sussex Street and Cliff Road, at the bottom of the Garner’s Hill steps down from Nottingham Contemporary.
The entrance used to be in the now-closed Broadmarsh Shopping Centre, and Google Maps has not been updated to reflect this yet and may still direct you through the area where the shopping centre was.
We recommend instead getting directions to Nottingham Contemporary, and then heading all the way down the steps to the left of Nottingham Contemporary.
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How long do I allow for a visit?
Our audio guides last approximately 45 minutes. We strongly recommend using the guides for the full experience of the Caves, and bringing your own headphones.
Entrance to the City of Caves is in allocated time slots with a limited capacity, due to the enclosed nature of the site. Please arrive at least five to ten minutes before your booked time slot and our team will direct you into the Caves at the correct time. This allows for a smooth flow of foot traffic. If you do arrive after your booked time slot, our team will do their best to accommodate you at the next available time but access is not guaranteed.
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Where can I park?
There is no parking on site.
There are many park and ride sites around Nottingham. The City of Caves is a short walk from the Lace Market tram stop, or Broadmarsh Bus Station.
View Nottingham's Park and Ride sites
There is a large multi-storey car park in nearby Stoney Street. The Lace Market car park is also less than five minutes walking distance from the museum. Other options can be found on Nottingham City Council website. A small pay and display car parking area with around 20 spaces is almost directly opposite the museum steps on High Pavement. Pay and display charges apply.
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Can I change my booking to another date, or cancel my booking?
All bookings are non-refundable. In the case of any member(s) of your group being unable to make it on the day please contact us as soon as possible. We will offer to exchange the admission to another date or give you a gift voucher valid for 1 year. Please see our terms and conditions for more information.
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How can I book a personal assistant/carer ticket?
A carer or personal assistant is free of charge when accompanying a paying visitor. Please bring ID with you, such as your PIP letter or staff ID if visiting with an organisation. Please contact us directly on 0115 952 0555 or email info@nationaljusticemuseum.org.uk. We will be happy to discuss your needs and book tickets for you.
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Do you have guides in other languages?
Our City of Caves guides are available as written transcripts in German, Spanish, Italian, Portuguese, Russian, French, Welsh, Romanian, Arabic, Ukrainian and Polish. We are working on adding more and welcome any suggestions or assistance in translation. Please enquire if you require another language.
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Do you store luggage?
We have no secure way of storing large luggage, and while we do our best to accommodate requests, all items are left at your own risk. We would recommend finding alternative luggage storage.
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Are you open on a Bank Holiday?
We are open daily, except for Christmas Day and New Year’s Day.
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Can I take photos and videos?
You are welcome to take photographs in the City of Caves. Please be mindful of other visitors when taking photos.
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How many steps are there?
Due to the historic nature of the site, The City of Caves is not accessible for those with mobility issues, wheelchair users, or visitors with pushchairs or prams. Access to the site is down a spiral staircase, and the floor of the site itself was hand carved in the ancient sandstone so is naturally uneven underfoot.
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Do you offer guided tours for groups?
At the City of Caves, we can offer a guided tour for a minimum of 10 people. If there are over 20 in your group, we may need to split you into smaller groups.
Group tickets must be booked in advance. Please contact us on 0115 952 0555 or email info@nationaljusticemuseum.org.uk
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Are you dog-friendly?
We welcome accredited assistance dogs only; even in those circumstances, not all dogs are comfortable in the Caves. The Caves are man-made out of the sandstone cliff, and the spaces are enclosed and often small, with noise from passing traffic. We strongly suggest you speak to us in advance if you would like to bring an assistance dog.
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Is there a cafe or toilets?
There is a small gift shop at the City of Caves, but no cafe or toilets on site. There is a cafe and toilets at the National Justice Museum, about 5 minutes walk from the City of Caves.
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I've seen a different price or offer on another website. Is it correct?
While we make every effort to keep external listings updated, we are not responsible for the accuracy of information on third-party websites. We always recommend checking our website for the correct information.
Annual Passes
Looking for more information about our Annual Passes?
Here are the details you need. Please also read our Terms and Conditions below.
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What does the admission price include?
Admission price includes entry to either the National Justice Museum or the City of Caves (or both if you purchase a Joint Ticket), as well as free return visits to the same venue for 12 months from date of purchase.
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How do I get an Annual Pass?
When you book to visit the museum or caves after 1st July 2025, your general admission ticket will automatically become an Annual Pass. This will last for 12 months from the date of your original purchase. On your next visit, you will be given an Annual Pass card.
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How does the Annual Pass work?
Your account will be converted into an Annual Pass the first time you book to visit the museum or caves after 1st July 2025. You will then be able to book free return admission for the same number of tickets, as many times as you like (subject to availability), over 12 months from the date of your original purchase. These must be booked by the same lead booker and can only be booked over the phone or in person at the museum.
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I have an Annual Pass. Do I need to pre-book?
Annual Pass return tickets are subject to availability based on advance sales, group bookings, and school bookings. We ask customers to pre-book their return visit at least 24 hours in advance, especially for the City of Caves, to avoid disappointment.
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Can I give my Annual Pass to someone else?
Annual Passes are not transferrable. Annual Passes are valid for the original booker only and National Justice Museum reserves the right to revoke Annual Passes belonging to any visitors found or suspected to be transferring their Annual Pass.
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Does my Annual Pass include events?
Annual Passes are valid for general admission to the National Justice Museum and/or City of Caves only and are not valid for ticketed events run by the National Justice Museum or organisations hiring the National Justice Museum.
Terms and Conditions of the Annual Pass
A purchase of general admission to the National Justice Museum will receive a National Justice Museum Annual Pass. A purchase of general admission to the City of Caves will receive a City of Caves Annual Pass. A purchase of a joint general admission ticket will receive both a National Justice Museum Annual Pass and a City of Caves Annual Pass.
Annual Passes are non-refundable and non-transferable. Any Annual Pass found to be transferred will be retained by the Museum and revoked with no refund issued.
Annual Passes will be issued to visitors purchasing general admission to the Museum and/or Caves online, over the phone, or on the door.
National Justice Museum Annual Passes cannot be used for entry to special events, towards school or group bookings, or for general admission to the City of Caves. City of Caves Annual Passes cannot be used for entry to special events, towards school or group bookings, or for general admission to the National Justice Museum.
Annual Passes will be issued to visitors purchasing admission to the Museum and/or Caves for dates from 1st July 2025 onwards. Tickets purchased for general admission before 1st July 2025 do not apply for the Annual Pass.
Annual Passes are valid for 12 months from the date of your first visit for the number of tickets stated on the card, purchased by the original booker only. Any additional visitors will be charged the normal admission price.
Visitors are advised to check the Museum and/or Cave’s opening dates and times prior to their intended visit date. We strongly advise customers book return visits at least 24 hours in advance and cannot guarantee on-the-door entry.
Groups (educational or any group over 10 people) do not qualify for an Annual Pass and should contact the booking team on 0115 952 0555 to arrange their visit.
The Museum reserves the right to request proof of purchase and/or identification upon entry to the Museum or Caves and to charge normal admission price to any visitors unable to prove that they are the original passholders.
Annual Passes will expire 12 months after the original purchase. Expired passes will not be accepted for free return admission. Normal admission price will be charged and a new Annual Pass issued.
National Justice Museum reserves the right to refuse admission.
