We recommend booking in advance if you can. If you’re not able to pre-book, we will do our best to accommodate you.

Entrance to the City of Caves is in allocated time slots with a limited capacity, due to the enclosed nature of the site. Please arrive at least five to ten minutes before your booked time slot and our team will direct you into the Caves at the correct time. This allows for a smooth flow of foot traffic. If you do arrive after your booked time slot, our team will do their best to accommodate you at the next available time but access is not guaranteed.

If you arrive without pre-booking, you may be asked to wait for the next available admission time – even though our reception area may seem quiet. If you’re looking to visit both the National Justice Museum and the City of Caves, we recommend visiting the museum first and we can advise on availability for the caves that day.

Schools and groups must book in advance.

Our audio guides last approximately 45 minutes. We strongly recommend using the guides for the full experience of the Caves, and bringing your own headphones.

Entrance to the City of Caves is in allocated time slots with a limited capacity, due to the enclosed nature of the site. Please arrive at least five to ten minutes before your booked time slot and our team will direct you into the Caves at the correct time. This allows for a smooth flow of foot traffic. If you do arrive after your booked time slot, our team will do their best to accommodate you at the next available time but access is not guaranteed.

All bookings are non-refundable. In the case of any member(s) of your group being unable to make it on the day please contact us as soon as possible. We will offer to exchange the admission to another date or give you a gift voucher valid for 1 year. Please see our terms and conditions for more information.

Our City of Caves guides are available as written transcripts in German, Spanish, Italian, Portuguese, Russian, French, Welsh, Romanian, Arabic, Ukrainian and Polish. We are working on adding more and welcome any suggestions or assistance in translation. Please enquire if you require another language.

We are open daily, except for Christmas Day and New Year’s Day.

Due to the historic nature of the site, The City of Caves is not accessible for those with mobility issues, wheelchair users, or visitors with pushchairs or prams. Access to the site is down a spiral staircase, and the floor of the site itself was hand carved in the ancient sandstone so is naturally uneven underfoot.

We welcome accredited assistance dogs only; even in those circumstances, not all dogs are comfortable in the Caves. The Caves are man-made out of the sandstone cliff, and the spaces are enclosed and often small, with noise from passing traffic. We strongly suggest you speak to us in advance if you would like to bring an assistance dog.

While we make every effort to keep external listings updated, we are not responsible for the accuracy of information on third-party websites. We always recommend checking our website for the correct information.