Visitor Experience Assistant

Purpose of the role

Delivery of an exceptional visitor experience, providing consistently high standards of customer care whilst actively supporting the strategic priorities of the organisation. To ensure the standards within the front of house areas of the National Justice Museum and City of Caves, acting as a first point of contact for all our visitors. At times to be responsible for the day-to-day activities at the museum and for the City of Caves.

Responsible to: Visitor Experience Manager
Hours: zero hours per week, weekend and evening work expected
Location: National Justice Museum and City of Caves, Nottingham
Contract: Permanent, 6-month probationary period
Rate of pay: £12.71 per hour rising to £13.66 for Duty Management Cover

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Timeline and application process

If you think this is you, please read the details provided carefully and email a CV and succinct (no more than 2 A4 sides) application letter, ensuring you demonstrate how you fit the person specification to: Amy.leggett@nationaljusticemuseum.org.uk 
Alternatively, you may submit a short film.

The closing date for applications is 5pm, Tuesday 15th September 2026.

Interviews: Friday 25th September