FAQs

Have a question?

Here are the answers to the questions we're most often asked.

If you want to know something that isn’t included in our FAQs, you can use our enquiry form.

Please also read our terms and conditions before booking.

  • Do I need to book in advance?

    We recommend booking in advance if you can, especially for the City of Caves. If you’re not able to pre-book, don’t worry. We will do our best to accommodate you. If you’re looking to visit both the National Justice Museum and the City of Caves, we recommend visiting the caves first and we can advise on availability for the museum that day.

    All educational and group visits must be pre-booked.

  • Can I change my booking to another date, or cancel my tickets?

    All bookings are non-refundable. In the case of any member(s) of your group being unable to make it on the day please contact us as soon as possible. We will offer to exchange the admission to another date or give you a gift voucher valid for 1 year. Please see our terms and conditions for more information.

  • Where can I park?

    There is no parking on site.

    There are many park and ride sites around Nottingham, and if you choose to use the tram, you can receive 10% off your entrance to the National Justice Museum with a valid tram ticket for that day. The National Justice Museum is a short walk from the Lace Market tram stop, or the Broadmarsh Bus Station.

    View Nottingham's Park and Ride sites

    There is a large multi-storey car park in nearby Stoney Street. The Lace Market car park is also less than five minutes walking distance from the museum. Other options can be found on Nottingham City Council website.

  • Do you offer foreign language guides?

    We do not offer foreign language guidebooks at this time.

  • What should I expect?

    Daytime visits to the museum are family friendly, although very young children may find parts of the building unnerving. You have freedom to choose which exhibition spaces you visit. Some parts of the prison areas are dimly lit in places, but there is still enough light to see where you are going. Our actors are fully trained to ensure they deliver the correct experience for their target audience. We offer activities which are suitable for all ages including a range of family-friendly interactives. Our sensory map gives guidance for finding areas that tend to be quieter and less crowded, spaces that have seating, and others with tactile engagement and activities.

    We have friendly staff dressed in historical clothing throughout the museum, ask at reception for performance times.

  • What ID do I need for a student ticket?

    If you are in full-time education, any form of student ID will be accepted in order to purchase a discounted admission ticket.

  • How can I book a personal assistant/carer ticket?

    A carer or personal assistant is free of charge when accompanying a paying visitor. Please bring ID with you, such as your PIP letter or staff ID if visiting with an organisation. Please contact us directly on 0115 952 0555 or email info@nationaljusticemuseum.org.uk. We will be happy to discuss your needs and book tickets for you.

  • Is the Museum suitable for children?

    We offer activities which are suitable for all ages including a range of family-friendly interactives. Some very young children may find parts of the building unnerving. If you are unsure, please call us on 0115 952 0555 or email info@nationaljusticemuseum.org.uk and we will be happy to advise.

  • Are you open on Bank Holidays?

    We are open daily, except for, Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

  • Can you store luggage?

    We have no secure way of storing large luggage, and while we do our best to accommodate requests, all items are left at your own risk. We would recommend finding alternative luggage storage.

  • What time is the trial performance?

    We have a live re-enactment of a historic court case in our Victorian Criminal Courtroom every day, followed by a live re-enactment of a public execution in our gaol’s historic exercise yard. On weekdays, the timings of these can differ, so we recommend asking at reception when you arrive to make sure you don’t miss out. Over the weekends and school holidays, these are usually at the same time – 11:15am, 1:15pm, and 3:15pm for court cases and 12:15pm, 2:15pm, and 4.15pm for the public execution. Our team on reception will confirm the timings when you arrive.

  • Are you dog friendly?

    We welcome accredited assistance dogs only.

  • Do I need to book the activities i.e. trial/hanging?

    The re-enactments of court cases and the public execution are part of your museum admission ticket and do not need to be pre-booked. Please ask at reception for that day’s timings on arrival.

  • Can I take photos and videos?

    You are welcome to take photographs in the National Justice Museum and City of Caves. However, we ask that you please do not film our historical re-enactments or costumed characters. This can be distracting for our actors, so we ask you to please put the camera down and enjoy the interactive performance! Please be mindful of other visitors when taking photos.

  • Are there lots of steps?

    Our Museum is spread across five floors, with stairs down to each level, and a lift to most areas. Our building is Grade II* listed and while we make as many efforts as possible to make it accessible, there are certain areas that are only accessible by stairs. If you need any further information, please contact us on info@nationaljusticemuseum.org.uk or call us on 0115 952 0555.

  • Do you offer guided tours for groups?

    Discounts are available for group bookings and guided tours are available to book at an additional cost. If you need any further information, and to book group tickets, please contact us on info@nationaljusticemuseum.org.uk or call us on 0115 952 0555.

  • I've seen a different price or offer on another website. Is it correct?

    While we make every effort to keep external listings updated, we are not responsible for the accuracy of information on third-party websites. We always recommend checking our website for the correct information.

  • I am interested in hiring, filming, or exploring the Royal Courts of Justice. Can you help?

    Please note, that although we lead some learning sessions at the Royal Courts of Justice, we are not able to help with hiring, press, or archive requests at the RCJ and you will need to contact them directly.

Annual Passes

Looking for more information about our Annual Passes?

Here are the details you need. Please also read our Terms and Conditions below.

  • What does the admission price include?

    Admission price includes entry to either the National Justice Museum or the City of Caves (or both if you purchase a Joint Ticket), as well as free return visits to the same venue for 12 months from date of purchase.

  • How do I get an Annual Pass?

    When you book to visit the museum or caves after 1st July 2025, your general admission ticket will automatically become an Annual Pass. This will last for 12 months from the date of your original purchase. On your next visit, you will be given an Annual Pass card.

  • How does the Annual Pass work?

    Your account will be converted into an Annual Pass the first time you book to visit the museum or caves after 1st July 2025. You will then be able to book free return admission for the same number of tickets, as many times as you like (subject to availability), over 12 months from the date of your original purchase. These must be booked by the same lead booker and can only be booked over the phone or in person at the museum.

  • I have an Annual Pass. Do I need to pre-book?

    Annual Pass return tickets are subject to availability based on advance sales, group bookings, and school bookings. We ask customers to pre-book their return visit at least 24 hours in advance, especially for the City of Caves, to avoid disappointment. 

  • Can I give my Annual Pass to someone else?

    Annual Passes are not transferrable. Annual Passes are valid for the original booker only and National Justice Museum reserves the right to revoke Annual Passes belonging to any visitors found or suspected to be transferring their Annual Pass.

  • Does my Annual Pass include events?

    Annual Passes are valid for general admission to the National Justice Museum and/or City of Caves only and are not valid for ticketed events run by the National Justice Museum or organisations hiring the National Justice Museum. 

Terms and Conditions of the Annual Pass

A purchase of general admission to the National Justice Museum will receive a National Justice Museum Annual Pass. A purchase of general admission to the City of Caves will receive a City of Caves Annual Pass. A purchase of a joint general admission ticket will receive both a National Justice Museum Annual Pass and a City of Caves Annual Pass. 

Annual Passes are non-refundable and non-transferable. Any Annual Pass found to be transferred will be retained by the Museum and revoked with no refund issued.

Annual Passes will be issued to visitors purchasing general admission to the Museum and/or Caves online, over the phone, or on the door. 

National Justice Museum Annual Passes cannot be used for entry to special events, towards school or group bookings, or for general admission to the City of Caves. City of Caves Annual Passes cannot be used for entry to special events, towards school or group bookings, or for general admission to the National Justice Museum.

Annual Passes will be issued to visitors purchasing admission to the Museum and/or Caves for dates from 1st July 2025 onwards. Tickets purchased for general admission before 1st July 2025 do not apply for the Annual Pass.

Annual Passes are valid for 12 months from the date of your first visit for the number of tickets stated on the card, purchased by the original booker only. Any additional visitors will be charged the normal admission price.

Visitors are advised to check the Museum and/or Cave’s opening dates and times prior to their intended visit date. We strongly advise customers book return visits at least 24 hours in advance and cannot guarantee on-the-door entry.

Groups (educational or any group over 10 people) do not qualify for an Annual Pass and should contact the booking team on 0115 952 0555 to arrange their visit. 

The Museum reserves the right to request proof of purchase and/or identification upon entry to the Museum or Caves and to charge normal admission price to any visitors unable to prove that they are the original passholders. 

Annual Passes will expire 12 months after the original purchase. Expired passes will not be accepted for free return admission. Normal admission price will be charged and a new Annual Pass issued.

National Justice Museum reserves the right to refuse admission.