Have a question?

Here are the answers to the questions we're most often asked.

If you want to know something that isn’t included in our FAQs, you can use our enquiry form.

  • Do I need to book in advance?

    We recommend you book in advance. All educational and group visits must be pre-booked.

  • Where can I park?

    We do not have parking on site. Instead, we offer discounted all day parking at Stoney Street Car Park, just a 5 minute walk away. Park as normal, then show your parking ticket at our reception desk, we will give you a discounted parking ticket to use on exit. The address is: Stoney Street Car Park, Stoney Street, Nottingham, NG1 1LS. For directions including public transport recommendations please click here.

  • Do you offer foreign language guides?

    We do not offer foreign language guide books at this time.

  • What should I expect?

    Daytime visits to the museum are family friendly and you have freedom to choose which exhibition spaces you visit. Some parts of the prison areas are dimly lit in places, but there is still enough light to see where you are going. Our actors are fully trained to ensure they deliver the correct experience for their target audience. We offer activities which are suitable for all ages including a range of family-friendly interactives. Some very young children may find parts of the building unnerving. Our sensory map gives guidance for finding areas that tend to be quieter and less crowded, spaces that have seating, and others with tactile engagement and activities.